Your Business and the Fight Against Cyber Crime
I was asked to speak to a local auditors’ association chapter about cyber crime. The focus of my presentation was how a business could be...
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Bluffton, Ohio 45817
Oct 28, 20152 min read
Predicting the Future: Just Another Day For an Actuary
So what is an actuary? The Society of Actuaries (yes, there is such a thing) attempts to clarify by telling us, “An actuary is a business...
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Oct 8, 20152 min read
Last Call: Liquor Liability Coverage
The insurance industry is no stranger to bar and tavern exposures, but insuring bar and tavern accounts can be uniquely challenging due...
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Sep 25, 20152 min read
Integrity: The Cornerstone of Character
I’ll admit I’m a people watcher. Whether it’s at the mall, a restaurant, or a gas station, I’ve always been intrigued by why people do...
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Sep 18, 20152 min read
The Domino Effect of Great Customer Service
Customer service can leave a memorable impression even long after the moment has passed. Have you ever been blown away by top-notch...
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Sep 14, 20152 min read
A Day in the Life of an Insurance Marketing Manager
“So, you live in Nashville. What do you do?” “Well, I am in insurance.” “Oh cool, what kind of insurance do you sell?” Nine times out of...
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Aug 18, 20152 min read
Caring Customer Service Makes A Lasting Impression
Thinking about this topic takes me back to my recent experience as a customer. I was moving: new city, new house, new job. In the chaos...
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Aug 13, 20152 min read
Problems in the Workplace: Try Positive Confrontation
Barbara Pachter, author of The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home, and In...
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Apr 9, 20152 min read
10 Values I’ve Gained from 30 Years in Insurance
Although, I would love to share my experiences during this time period, I think you can figure it out, especially if you’ve ever had a...
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Apr 2, 20152 min read
Creating A Safety-Minded Culture in Your Business
If you are part of the management of your company, you should have an understanding of the level of risk tolerance that your company is...
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Dec 10, 20141 min read
Promote Productivity with Reasonable Suspicion Drug Testing
It begins with a solid drug and alcohol policy. Incorporating reasonable suspicion testing will have an impact on employee safety and...
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Nov 20, 20143 min read
The Importance of Hiring Safe Drivers for Your Commercial Vehicles
Not only is it responsible to hire safe drivers, protecting your employees from other drivers on the road is important as well. Watch our...
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Nov 19, 20141 min read
The 411 On Phone Etiquette
Here are just a few tips to help with proper phone etiquette: Pay attention. Paying attention to the caller’s needs and understanding the...
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Oct 17, 20142 min read
Coping with Customer Complaints
In a perfect world, the phone rings, you answer with a smile on your face, and the person on the other end greets you as if you’re old...
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Aug 14, 20141 min read
Don’t Just Meet Their Expectations, Exceed Them!
It’s important to have a firm grasp on the products and services you offer to give the best possible experience to the customer. Ease of...
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Feb 21, 20141 min read
6 Ways to Help Reduce Your Workers’ Comp Premium
While claim activity is usually out of your control – accidents happen – there are some things you can do to help show your carrier you...
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Dec 17, 20133 min read
A Day in the Life of Your Claim Representative
Your claim representative’s day can be a long one. We have two groups in my office – one group prefers to come in early and get a head...
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Nov 8, 20131 min read
Quick Tips for Great Customer Service
Listen. The most important skill a customer service representative can develop listening. Most customers do not want to listen, they...
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Aug 12, 20132 min read
4 Simple Tips for Dealing with a Difficult Customer
Regardless which type you are dealing with, research indicates that customers who complain are still likely to continue doing business...
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Jul 17, 20131 min read
The Why and How of What We Do
Maybe you’ve made a promise to do the right thing and you want to stay true to your word. Maybe it’s because you value the relationships...
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