Spring: A Renewed Sense of Customer Service
Customer service also comes to life during this time as stores stock their shelves with lighter and brighter products that consumers love...
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Bluffton, Ohio 45817
Apr 9, 20152 min read
10 Values I’ve Gained from 30 Years in Insurance
Although, I would love to share my experiences during this time period, I think you can figure it out, especially if you’ve ever had a...
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Mar 18, 20152 min read
Three Quick Customer Service Tips for Client Satisfaction
Here are a few tips for the next time you are faced with a difficult client. Listen. I know this seems like a no-brainer, but so many...
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Mar 10, 20152 min read
Finding Great Customer Service is More Than Just Luck
Discovering “lucky” four-leaf clovers is really no different from finding a great company to do your business with. Think about it. We’ve...
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Feb 5, 20151 min read
You’ll Catch Better Customer Service with Honey
I especially like to choose to remember this phrase during sticky situations (no pun intended)! Some of the stickiest can be those...
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Jan 5, 20151 min read
Keeping the Customer Service Spirit All Year Long
Customer service is especially crucial during the holidays. We have all had at least one, if not a dozen, poor customer service...
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Nov 19, 20141 min read
The 411 On Phone Etiquette
Here are just a few tips to help with proper phone etiquette: Pay attention. Paying attention to the caller’s needs and understanding the...
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Oct 17, 20142 min read
Coping with Customer Complaints
In a perfect world, the phone rings, you answer with a smile on your face, and the person on the other end greets you as if you’re old...
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Sep 26, 20142 min read
Bargain Insurance Coverage Could Leave You Broke
When purchasing insurance, you should look at which insurance option presents the best value, not the cheapest price. What good is buying...
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Sep 16, 20141 min read
Protecting Your Customers’ Private Information
This got me thinking about how we as a business protect our customers’ private information. What steps do we take to ensure our...
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Aug 14, 20141 min read
Don’t Just Meet Their Expectations, Exceed Them!
It’s important to have a firm grasp on the products and services you offer to give the best possible experience to the customer. Ease of...
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Jul 21, 20142 min read
An Industry Full of Opportunity
Watch our video to hear our employees share why they enjoy their careers in the insurance industry! Post authored by Kelsey Hoehn. I...
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Jul 16, 20141 min read
The Value of The Human Touch
This is what many of us experience when we just want to conduct a simple transaction like making a payment or filing a claim. In today’s...
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Jun 3, 20142 min read
Getting What You Pay For: The Value of the Independent Agent
If you’re like most Americans, it’s possible you don’t have enough money saved to rebuild your home or repair or buy a new auto should...
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May 13, 20142 min read
A Short Pencil and other Kenny-isms
Kenny had a ton of wonderful qualities, but one that I really enjoyed was that Kenny was a walking storehouse of folksy one liners. He...
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Feb 13, 20142 min read
Giving Back Beyond The Holidays
There are many ways to give back. Perhaps you leave your pennies at the register for someone who may be without needed change. You could...
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Jan 3, 20144 min read
New Year, New Agent? Choosing the Right Type for Your Insurance Needs
It’s important to understand what types of insurance agents you have to choose from. In general there are three main groups: Online or...
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Dec 17, 20133 min read
A Day in the Life of Your Claim Representative
Your claim representative’s day can be a long one. We have two groups in my office – one group prefers to come in early and get a head...
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Nov 8, 20131 min read
Quick Tips for Great Customer Service
Listen. The most important skill a customer service representative can develop listening. Most customers do not want to listen, they...
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Aug 12, 20132 min read
4 Simple Tips for Dealing with a Difficult Customer
Regardless which type you are dealing with, research indicates that customers who complain are still likely to continue doing business...
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