Service 5/5

Jul 17, 20131 min read

The Why and How of What We Do

Maybe you’ve made a promise to do the right thing and you want to stay true to your word. Maybe it’s because you value the relationships...

Mar 20, 20132 min read

Self-Service Your Accounts for Security and Savings!

Click above for a video tour of Central’s policyholder website, myCentral® Everyone wants speedy and accurate service right? Well,...

Dec 26, 20122 min read

A Few “Reindeer” Games for Better Service

I found a few customer service games that I thought were very intriguing and could be used in our professional, and possibly personal...

Oct 30, 20122 min read

It’s Not What You Do, But How You Do It!

It’s likely you’ve heard this quote before. While we aren’t sure who coined the phrase, we do know there’s a lot of truth in that...

Jan 20, 20122 min read

How I Became a Raccoon Wrangler

One of my most memorable claims to this point is a bit odd. You never think of your claims adjuster serving as animal control, but that...

Dec 28, 20112 min read

New Year’s Resolutions – Corporate Style!

With the new year just around the corner, it is customary for us to make our New Year’s resolutions. Whether it’s promising to go to the...

Dec 19, 20112 min read

Adjusting Your Attitude about Your Claims Adjuster

My goal is to make the claims process as painless and easy for the insured as possible so we can reach a fair and timely settlement. In...

Oct 10, 20111 min read

What Women Want: A Relationship with Good Customer Service

One episode in particular sticks with me. The agency is pitching a new ad campaign to one of its bigger clients, a bank. The pitch? The...

Aug 31, 20112 min read

Three Reasons to Choose Trusted Choice

Working in the insurance industry, I have a pretty good understanding of why it’s so important to work with an independent insurance...

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